Refund & Returns Policy

1. Digital product nature

Once a license key is issued and the plugin ZIP is made available for download, the product has been delivered. Under EU Consumer Rights Directive Article 16(m), the right of withdrawal does not apply to digital content that has been supplied and where the consumer has expressly consented to delivery beginning before the withdrawal period expires.

By completing your purchase you acknowledge that delivery begins immediately upon payment and that you waive your 14-day right of withdrawal for the digital content itself.

2. Our 14-day satisfaction guarantee

Even though digital products are generally non-refundable, we offer a 14-day money-back guarantee on all paid licenses under the following conditions:

• You request a refund within 14 days of your original purchase date.
• You describe the issue or reason for the refund request.
• You have not violated the license terms (e.g. using the license on more domains than purchased).

To request a refund, email support@prismasearch.io with your order number and reason. We will process eligible refunds within 5–10 business days to the original Stripe payment method.

3. Eligible refund situations

We will issue a full refund if:

4. Non-refundable situations

Refunds will not be issued in the following cases:

• More than 14 days have passed since the purchase date.
• The license key has been used on more domains than the plan allows.
• The plugin was incompatible with a third-party plugin, theme or custom code not listed in our compatibility documentation — and you did not contact support before requesting a refund.
• You changed your mind after downloading and using the plugin for more than 14 days.
• The request is for a renewal charge that has already been processed and the subscription was not cancelled before the renewal date. (See section 6 for subscription cancellation instructions.)
• The license key has been shared or transferred in violation of the license agreement.

5. Annual subscription plans

PrismSearch paid plans are annual subscriptions. The currently available paid plans are Pro Single Site ($49/year — 1 activated site) and Developer ($99/year — 5 activated sites). Payments are processed securely by Stripe; we do not use PayPal.

Cancellation

You may cancel your annual subscription at any time from your My Account → Subscriptions page. Cancellation stops the next yearly renewal charge. Your active license, updates and support remain available until the end of the current annual billing period.

After cancellation or expiry

After the annual subscription ends or the license expires, the plugin continues to work on the registered site, but you no longer receive Pro updates, new Pro releases or support until the license is renewed. Your existing installation, settings and index are not removed.

Renewal refunds

If you forgot to cancel before a yearly renewal and contact us within 48 hours of the renewal charge, we will issue a refund and cancel the subscription on request. After 48 hours, renewal charges are non-refundable.

6. How to cancel a subscription

1. Log in to your account at My Account.
2. Go to Subscriptions.
3. Click Cancel next to your active subscription.
4. Confirm the cancellation. You will receive a confirmation email.

If you are unable to cancel via your account, email support@prismasearch.io and we will cancel it for you immediately.

7. How to request a refund

Email us at support@prismasearch.io with:

• Your order number (found in your confirmation email or My Account → Orders)
• The email address used for the purchase
• A brief description of the issue or reason for the refund

We aim to respond within 1–2 business days. Approved refunds are processed within 5–10 business days and returned to the original Stripe payment method.

8. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving all legitimate issues quickly. Initiating a chargeback without contacting us first may result in your license being suspended and your account being flagged.

If a chargeback is filed and subsequently reversed in our favour, the associated license will remain permanently revoked.

9. EU consumer rights

If you are a consumer located in the European Union, you may have additional rights under applicable consumer protection laws. This policy does not limit any statutory rights you have under EU or national law that cannot be excluded by contract.

For EU consumers who have not given explicit consent to immediate digital delivery, the standard 14-day withdrawal period under the EU Consumer Rights Directive may apply. Contact us at support@prismasearch.io if you believe this applies to your situation.

10. Changes to this policy

We reserve the right to update this Refund & Returns Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the revised policy. For purchases made before a policy change, the policy in effect at the time of purchase applies.

11. Contact